单选题
1分
Since your quality process was not up to the four sigma requirements desired by your customer, some ...
Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .
参考答案: C
参考解析: [解析] 因为你的质量过程没有达到客户期望的4西格玛要求, 你的一些产品被拒绝, 很有可能你不能再从这个客户这里获得相同的商机。从质量角度而言, 由于你的产品被拒绝而引发的相关成本可以归为 ______ 。
A) 一致性成本 B) 客户维持成本
C) 失败成本 D) 执行成本
失败成本(又称为非一致性成本)包括返工产品、组件或不一致的过程的成本，担保成本、返工浪费和损失等。
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